Cancellation Policy

Each booking can have different cancellation conditions. Before confirming a reservation, review the cancellation deadline, applicable charges and whether the selected rate is refundable or non-refundable.

Cancellation charges are determined by the accommodation provider and the conditions of the selected rate. In some cases, cancelling a reservation may result in a charge of up to 100% of the booking price.

If you cannot access the Booking Details page or receive an error while attempting to cancel, contact Nuitée Customer Support.

Important: All cancellations must be processed through Nuitée and not directly through the accommodation provider.

Cancellation charges depend on the accommodation provider and the conditions attached to your reservation.

Some rates allow cancellation without a charge before a specified deadline. Other rates may have partial cancellation charges or may be completely non-refundable.

In some cases, the cancellation charge may be up to 100% of the total booking price.

Always review the cancellation conditions shown before confirming your reservation.

Some hotel rates are sold as non-refundable. When a reservation is non-refundable, cancelling the booking may result in the full booking amount being charged.

The applicable conditions are displayed during the booking process and should be reviewed before payment is confirmed.

When a cancellation is eligible for a refund, the amount refunded will depend on the cancellation conditions of the reservation and any applicable cancellation charges.

According to the current Terms & Conditions applicable to bookings made through lodgr.app, eligible refunds may take 5–20 working days following cancellation notification.

Additional processing time may depend on the payment provider or financial institution.

Leaving the accommodation before the reserved departure date does not automatically entitle the traveler to a refund.

According to the Terms & Conditions, claims relating to unused nights should be submitted to Nuitée within the applicable timeframe and may require written confirmation from the accommodation provider.

Refund eligibility remains subject to the conditions of the booking and whether the accommodation provider charges Nuitée for the unused nights.

Bookings completed through lodgr.app are between the traveler and Nuitée Travel Limited, as described in the Terms & Conditions.

Nuitée handles booking-related requests including cancellations, modifications and eligible refunds according to the conditions of the reservation.