Frequently Asked Questions

Enter your destination, check-in and check-out dates, and the number of guests and rooms. Lodgr will display available hotels and rates that match the information entered.

Review the hotel, room type, number of guests, travel dates, total price, currency, meal inclusions, payment requirements, cancellation conditions and any property-specific policies before continuing.

Hotel availability and rates can change based on travel dates, room occupancy, demand, currency and the selected rate plan. A room or price is not confirmed until the booking has been successfully completed.

Available hotel pages may show property details, amenities, room information, check-in and check-out times, guest ratings and important policies. The information available can vary by property.

Open a hotel from the search results, select an available room and rate, and continue to the booking form. Review the booking details, enter the required guest and payment information, and confirm the reservation.

After a successful booking, an electronic booking confirmation will be provided with the reservation details. Keep the confirmation and booking reference because they may be needed for changes, cancellations or customer support.

Your booking confirmation contains the reservation details and the information needed to manage the booking. The Booking Details link included in the confirmation may also be used for cancellation according to the booking conditions.

First check the email address entered during booking and your spam or junk folder. When payment appears to have been taken but no confirmation is received, contact customer support with the lead guest name and relevant booking details. Do not send full payment card details by email.

According to the Terms and Conditions, the full quoted amount is charged to the credit or debit card when the booking is confirmed.

Payment transactions are processed through the payment system described in the Terms and Conditions. Travelers should enter payment details only through the official Lodgr booking checkout.

Lodgr may display prices in different currencies based on the selected currency or location settings. Review the final currency and amount at checkout before confirming the booking. Currency conversion rates and charges from your bank or card provider may differ.

The displayed booking price may include applicable taxes, but some local taxes, resort fees, deposits or property charges may be payable separately. Banks or card providers may also charge transaction or currency-conversion fees. Review the final booking details and hotel policies before confirming.

Modifications are subject to availability and may involve additional charges. Some changes may need to be handled as a cancellation followed by a new booking. Urgent requests for bookings within 72 hours of arrival should be sent to customer support as described in the Terms and Conditions.

Cancellation conditions depend on the hotel, room and selected rate. To cancel, use the Booking Details link included in the booking confirmation and follow the available cancellation instructions. When the cancellation cannot be completed through that page, contact Nuitée customer support. Do not cancel directly with the hotel. For cancellation instructions and information about cancellation charges, see our Cancellation Policy.

Refund eligibility depends on the cancellation conditions attached to the booking. Some reservations are non-refundable, and cancellation charges may be up to the full booking amount. Review the applicable cancellation conditions before confirming or cancelling.

According to the current Terms and Conditions, eligible refunds may take 5 to 20 working days after the cancellation notification. Processing time may also depend on the payment provider or financial institution. For cancellation instructions, see our Cancellation Policy.

Booking cancellations must be processed through Nuitée using the procedure described in the Terms and Conditions and booking confirmation. Cancelling directly with the accommodation provider may not cancel the reservation in the booking system. For cancellation instructions, see our Cancellation Policy.

You can provide special-request information during booking. Requests are subject to hotel availability and are not guaranteed unless confirmed. You may also contact customer support after confirmation.

Report hotel-specific issues to the accommodation provider as soon as possible so they have an opportunity to help. For booking, payment or reservation-related assistance, contact Nuitée customer support.